***We kindly ask that you consider and understand this policy before booking as we make financial commitments to our guides and food and accommodation providers once you have booked a trip. We take your booking in good faith and begin incurring costs at trip confirmation.***
Bookings and Payment
1. AST and other courses up to $700.00 + GST in value: Full payment is due at the time of booking.
2. Ski touring and AST or other courses over $701.00 + GST in value: 50% deposit due at time of booking. Full payment due 6 weeks prior to the start date of the trip. Failure to pay for the outstanding balance 6 weeks prior to the trip will result in cancellation of the trip and the deposit will be retained by Mountain Addicts as liquidated damages.
Waiver/Release of Liability
1. All participants are required to agree to the terms and conditions of the waiver prior to making a booking.
2. All participants will be required to sign a paper copy of the waiver at the commencement of their trip or course.
Expense Insurance
1. In the event of course cancellation, Mountain Addicts Guiding and Instruction Inc. is not responsible for any expenses incurred by the participant, including travel and accommodation.
2. It is recommended that you purchase travel insurance and trip cancellation insurance.
Cancellation and Refund Policy
1. You have 24 hours from when you make your booking to change or cancel with no charge to you, provided your course or trip is not within 14 days.
2. For AST 1 courses only, cancellations by the participant between the time of booking and 15 days before the program start date, you will receive a full refund less a $45 administration fee. For cancellations by the participant within 14 days of the program start date will result in no refund as fees paid will be retained by Mountain Addicts as liquidated damages. We will attempt to sell your spot for you and we will also accept substitute participants.
3. Any guest cancellations within 60 days of the trip or course start date – whether for injury, weather, conditions, road closures, travel restrictions, failure to comply with policies, or any other reason, will not result in any refund, and all amounts paid to Mountain Addicts will be retained as liquidated damages. We strongly recommend that you purchase trip cancellation and interruption insurance, and we will work with you to try to make alternate arrangements if possible.
2. Cancellations between the time of booking and up to 60 days before the start date of the course/guided trip will be reimbursed for the cost of the trip or deposit, less an $80.00 administration and booking fee.
3. For rescheduling a course or trip, a minimum of 30 days notice is required and a $45 administration fee will apply, however, we cannot guarantee that we will be able to accommodate your request.
4. Mountain Addicts reserves the right to cancel any program. Cancellations of a course or trip by Mountain Addicts will result in a full refund of the entire booking payment from Mountain Addicts. All other expenses are the responsibility of the participant.
5. Mountain Addicts reserves the right to waive any refund and fees at our discretion.
Weather/Avalanche Hazard Considerations
Cancellation of a program due to weather or avalanche hazard is at the sole discretion of Mountain Addicts. In the event of a cancellation due to weather, Mountain Addicts will attempt to reschedule, offer an alternate program, or issue a refund.
Mountain weather is unpredictable, despite the best efforts of meteorologists. It is not practical to refund every guest who is uncomfortable with the weather on the date of their trip.
In times of an extreme weather event in the forecast, Mountain Addicts will not agree to reschedule or cancel the trip until within 24 hours of the start date of the trip. This includes cold temperatures, rain, and avalanche hazard conditions. We cannot use a specific temperature as a cut-off for cancellation as sun exposure and wind are also contributing factors. For example, a temperature of -25 degrees celsius on a sunny day is a less hazardous than -25 on a cloudy and windy day.
Gift Certificates
1. Gift certificates purchased for a course or trip are for the dollar value of the course at the time of purchase. If the price of the course or trip increases, the value of the gift card does not increase and any cost exceeding the value of the gift certificate will have to be paid by the redeemer.
2. Gift certificates do not expire.
3. The gift certificate is transferable but not refundable.
4. Any balance remaining is not exchangeable for cash.